We all have similar travel desires, concerns and questions, so to help we have put together those Frequent questions and answers for you.

Frequently Asked Questions

F.A.Q. 2018-02-07T18:13:30+00:00
Will I get the Business / First class extra baggage allowance? 2018-02-07T18:10:19+00:00

YES – You will enjoy the appropriate extra business class or first class baggage allowance, and priority check-in privileges.

What happens if the airlines cancel a flight or there is a mechanical delays? 2018-02-07T18:10:02+00:00

These circumstances are catered for by the Airlines, ‘Conditions of carriage’,   this is a contract between You and the Airline.       This contract is the same for ALL tickets and  you will be helped directly by the airline.

In the event of a problem/delay you should immediately go to the airline counter for assistance.     Let the agent know about any connections you might have.    The airline will make any necessary changes / re-bookings to help.

What currency do you use for billing? 2018-02-07T18:09:46+00:00

All our billing is done is US Dollars.

However, we try to make our quotes easier to understand and, where possible, send you a quote in your local currency. To do this we convert the US Dollar amount into your local currency using a conversion rate published by the European Central Bank. The rates are updated daily at 4PM CET. We add NO commission or fees. The final amount billed will be in US Dollars.

What are all the Airport Codes and where can I find them? 2018-02-07T18:09:22+00:00

All airports all have a three character identifier, which is called the ‘Airport Code’, ‘Station Code’ or ‘Location Identifier’. This code is assigned by the ‘International Air Transport Association’ (or IATA for short). The need for this code arose to help pilots to positively identify an airport. Most codes are abbreviations of the city or airport name, however some are quite cryptic.

In addition to the IATA codes, there are also codes issued by ‘International Civil Aviation Organization’ (or ICAO). The ICAO codes are 4 characters in length and are a little more cryptic than the IATA codes. For passengers, the IATA codes are the ones you will see most often.

The IATA website contains a tool where you can lookup the latest codes;

https://www.iata.org/publications/Pages/code-search.aspx

What airlines do you work with? 2018-02-07T18:09:06+00:00

We work with ALL the major airlines worldwide.

Terms and Conditions 2018-09-25T18:17:12+00:00

Terms and Conditions

The current terms and conditoons can be found and read at :

https://firstclassdiscountair.com/terms/

Refund Policy 2018-02-07T18:08:11+00:00

If you cancel your trip, you will have a credit​ with us​ towards future flights, subject to each airline fee and any restrictions of the airlines. Your credit can be used anytime within one year of purchase for yourself or other passengers, subject to availability for your new dates.

Is First Class Discount Air a legitimate company? 2018-02-07T18:07:41+00:00

Yes – We have been serving our customers since 2012. Over the years we have gained the trust of our clients. The reason we continue to exist is because we have created a lot of satisfied customers. As a matter of fact, most of our customers come from referrals.

How much can I save? 2018-02-07T18:07:26+00:00
Virgin LHR Spa

Spa at the Virgin Atl Clubhouse: London Heathrow

Savings of 30 – 75% over the full unrestricted published airfare are the normal for us. Of course,  there are  many factors that affect this figure.       Some ways to maximize  the saves are;

  1. Book as early as you can.     It is true that last minute deals can happen,   in our experience,  the earlier you book the greater your chances are of obtaining the best deals.
  2. Try to flexible with your dates.     If you can travel one day either side of your chosen date,  you have expanded the flight  possibilities at least 200%.
  3. On long flights,  consider a stop-over.       Most airlines allow a stop mid journey FREE,    so you can enjoy seeing the sights of the stop-over city.   Don’t forget all the pampering you can enjoy at the airline lounges too.
  4. Consider longer layovers.      Again this can dramatically increase the flight options  and when travelling  in First or Business class.    You can enjoy the new generation of airline lounges that offer spa and fitness options,   complimentary gourmet dining,   quiet rest areas (even private sleeping seats / beds),   great entertainment options and  full business / office facilities.
How is payment handled? 2018-02-07T18:07:02+00:00

We accept all major credit cards. Normally you will see TWO transactions for your flight purchase. Firstly the Airline will make a charge for an amount to cover airline taxes and carrier imposed charges. Secondly, only after the e-tickets have been issued, we will submit a charge for the balance of the ticket.

Since our quoted price includes all taxes and carrier imposed charges, both charges will add up to the amount you were quoted.

All of our charges are made in US Dollars. Your bank or credit card company may charge a fee for converting the US Dollar amount into your local currency. We NEVER add any fees beyond the quoted amount.

When payments are transacted using a credit card, you are FULLY protected for any unforeseen problem (no matter how unlikely).

Your tickets are guaranteed by the airlines as normal, and your tickets are issued directly in your own names by the airlines.

How far ahead in the future can you arrange tickets? 2018-02-07T18:06:43+00:00

Airlines all have a maximum advanced booking period that normally is around 11 months or 330 days. Some airlines are a little different these include ;

  • Air Canada – 355 days.
  • Air China – 355 days.
  • Alaska Airlines – 330 days.
  • All Nippon – 355 days.
  • American Airlines – 331 days.
  • Asiana – 352 days.
  • Austrian Airlines – 355 days.
  • British Airways – 353 days.
  • Cathay Pacific – 360 days.
  • Delta – 331 days.
  • EgyptAir – 355 days.
  • Finnair – 354 days.
  • Iberia – 354 days.
  • Lufthansa – 349 days.
  • Qantas – 354 days.
  • Singapore – 350 days.
  • Thai – 338 days.
  • Turkish – 354 days.
  • United – 337 days.
  • US Airways – 330 days.
  • Virgin Atlantic – 336 days.

 

Note:   When your flight uses multiple airlines and is booked on a single ticket,  you will be limited by the lowest number of days that any of the airlines uses.

How can I get a price quote? 2018-02-07T18:06:25+00:00

We will email a quote to you, normally within a few hours or less. All you need to do is fill in our Request Form or Chat to one of our luxury flight consultants.

In preparation of receiving your quote in may be helpful to add the email address of your consultant, to your SPAM White-list. Or just be sure to look in your SPAM folder if you don’t see our email in the next few hours after requesting your quote.

How are my tickets guaranteed ? 2018-02-07T18:05:13+00:00

Our tickets carry the same ‘conditions of carriage’  as all airlines tickets and have the same protection as any airline ticket.        In addition,  when purchased using a credit card,  you will have protection from the credit card company.
However,  airline’s and credit card companies,   do NOT protect you against illness, acts of god,  family emergencies, war,  weather,  missed flights etc.    So we STRONGLY advise all our customers to invest in good travel insurance to protect them in the areas that are not covered by the airline or credit card company.

Do you accept Bitcoin or other Crypto-Currencies for payment ? 2018-02-07T18:04:46+00:00

We are happy to announce that we accept the following Crypto-Currencies :

  • Bitcoin (BTC)  – 
    Deposits :   18EmmfEGSkve4fMNSZkCmecqRCmBL2npA

  • Experience Points (XP)  – 
    Deposits :  XP1VbZbQVoPJfuSzCtiXm1yuJ4WYa7uwQp

  • BitBay (BAY)  – 
    Deposits :  BKCRCXx8nivb4WU7n2JVRgVdaM1ofQbEj6

  • Most others can be accepted by arrangement.
Do the tickets include travel insurance? 2018-02-07T18:04:20+00:00

Our tickets contain the same protections that ALL airline tickets carry.      This normally only covers problems that are directly attributable to the airline,  such as mechanical problems  or  cancelled flight.        It does NOT cover problems such as  illness,  acts of god,  family emergencies,  war,   weather,   missed flights etc.

We STRONGLY recommend you obtain personal travel insurance.    We do not provide this type of insurance,  but it is easy to obtain online from many sources, and in many cases your own credit card company already provides you with automatic travel insurance  (Please check with your credit card company BEFORE travel).

A company we have used and can recommend is,  ‘Travel Insurance Source’
Email:  traveldirect@qbe.com
QBE Insurance (Australia) Limited
ABN 78 003 191 035
PO Box 855
Mount Waverley, VIC 3149 Australia
Australia
Tel (03) 8805 2800
Tel (02) 
9375 4444
Tel 1300-555-018
or 1300-555-019
Fax 1300-657-127

Note:  We have no connection with this company  and  you should perform your own research when selecting an insurance company.

Change Policy. 2018-02-07T18:03:55+00:00

Yes after ticketing, these tickets allow changes or cancellations, subject to 72 hours notice, upon availability of seats and each airline change fee and particular airline ticket restrictions plus any difference in fare or taxes that the changes may create.  We will arrange and request any ticket changes for you directly with the airlines.

Can you hold the seats for me while I decide, or before purchase ? 2018-02-07T18:03:34+00:00

Unfortunately the availability or pricing is not guaranteed until ticketed. ​Best to order now while seats are still available.

​Can I use the business class or first class lounge at the airport ? 2018-02-07T18:02:58+00:00

YES – ​You will have access to the appropriate business class or first class airport lounge before and after each international intercontinental flight. You will enjoy the appropriate extra business class or first class baggage allowance, and priority check-in privileges.

Booking Process – How does it work ? 2018-02-07T18:02:23+00:00

Our booking process is very simple,

  1. Request your flight,  either online or by calling one of our Luxury Flight Specialists (LFCs).
  2. We will search all the current deals and then send you a list of  flight options.
  3. Choose the option that best suits your needs  (or request any changes).
  4. We will make a final check of availability and will send you a confirmation page,  with the final date, route and prices.
  5. Make payment.
  6. We will make the booking and send you the airline confirmation numbers.

We will take care of ALL aspects of your flight,   including;   changes,   seat assignments,  meal request and any other request you might have.   We are always happy to help.

Are you licensed and insured ? 2018-02-07T18:01:36+00:00
Yes,

We are fully insured and licensed.  For your information, here is the link to our Dept of Commerce company registration with the Utah State Department of Commerce, USA   https://secure.utah.gov/bes/details.html?entity=9711122-0151

We are ​also ​ an accredited Agency with the Airlines Reporting Corporation ARC number #46581474

We are Insured with Hartford Insurance for $4 million.
​  
Here is the name of our bank
Account Name: Creative Development Group, LLC, dba
FirstClassDiscountAir.com
1225 N. 1200 W.
Orem, Utah 84057 USA
Phone +1-801-471-6939
c/o Wells Fargo Bank
77 N. State St.
Orem, Utah  84057 USA
Swift Code:  WFBIUS6SSLC

We are also certified as an Accredited Business with the Utah Better Business Bureau with an “A” rating:

Creative Development Group, LLC dba FirstClassDiscount Air.com