Customer Satisfaction is our top priority. We aim to nurture a long term relationship with each of our customers. Only when our customers are happy are we happy. Our biggest reward are the letters we receive from our happy customers. We are proud to share some of these with you.
‘Hello to Donald, Emma, and Alisa !! — I am so happy to hear from you, as usual !!!
I am not planning anything — right now – but if I do travel — it will be only with your expert help. You made my trip to Thailand memorable — Thank you !!!- Could you send me a few cards. My condo has a lot of traveling people – It would be my pleasure to recommend you to them !!!! Big smiles to you’
Frances S., Juno Beach
‘Hi Donald –
This Is to thank you for the great trip to UK you arranged for us, We could otherwise never have afforded the business and first class tickets you provided. Many thanks from both of us,’
Helen and John D., Brisbane, Australia
Just a brief report on the fantastic Korean Airlines business class trip that you arranged for us.
1. Great new 777 aircraft, this one piloted by English pilot.
2. Service by the girls, with the most engaging smiles, in business class was in advance of anything I have experienced in similar class, even better than Emirates first class.
3. Food was the best I have ever had in the air,my steak was medium rare just as I like it with 3 veggies.
4. Only real criticism was the announcements were long in Korean and very short in English.
Thoroughly recommendable, Thanks Donald,’
Kevin B., Seoul
‘Thanks, Gurus !
We had a fabulous trip to Italy and the flights all went very smoothly.’
Annette K., Sunshine Coast, Australia
‘Anywhere I go now I will be contacting you right away. Once you go first class you can’t go back to economy,
Thanks again’
Michael G., Australia
‘Good Morning all, This is a quick note to thank you for your help in arranging our recent Business class airfares from Perth Australia to Los Angeles USA it all went brilliantly, the service on Virgin was fantastic and we couldn’t be happier with your service. We will definitely be calling you again when we are planning another overseas trip. I have no hesitation in recommending your 1st-Travel.com services to anyone. Once again thank you.’
David & Kay A., Perth, Australia
‘Dear 1st-Travel Gurus, I wanted to thank you for the flights for my daughter, Penny L. , and I from Australia to Europe last month. Everything went very well and we particularly enjoyed our First Class legs. If I travel on my own, which I hope to next year, I feel that I could manage the journey in First Class. I have given your card to several people here and in Sweden, and when they are planning their trips for the future, they should be in touch with you.
Once again, many thanks,
Joy H., Sweden
‘Hello Donald and all your Gurus, just writing to inform you we are back in Australia after a 2 month Europe holiday. Thanks to the Business Class tickets arranged by you at great rates, our trip was excellent in every way, no problems with any transfers. We have had much interest among our friends, as to how the flights turned out, hope you get business from them.’
Robert & Rhonda R., Australia
‘Hello Donald and your team of Airline Flight Gurus –
Thank you so much for organising my flights. Everything went so smoothly, what an experience to fly Business and First Class!!! I thoroughly enjoyed the pampering in First Class. I have handed out several of your business cards so here’s hoping you receive some calls. If I ever go abroad again I will most certainly be giving you a call.’
Margaret T.
‘Donald, It all went seamlessly, I’m converted thanks Big D!’
Jasin B.
‘Hi, just a quick note to say thanks for making the trip to England a great holiday. From the moment I first made contact with you and the advice you gave throughout was first class. Malaysia Airlines Business class was second to none and the food was a real dining experience. Was also able to use the Qantas Club in Brisbane and also the Golden Lounge in Kuala Lumpur. Do not hesitate to give my name as a reference to anyone here in Australia. Once again thanks for everything and yes you are a Guru but you’re also a bloody Legend . Also how far out can I book the same trip return using Malaysia Airlines or similar standard airline as will be doing the same trip within 12 months. Talk soon and thanks for everything.’
Dean G., Australia
‘My daughter and I arrived home mid April 2013 from our five month RTW trip during which we took 12 business class flights arranged by Donald and his other Airfare Gurus at 1st-Travel.com. I can’t say enough great things about the service we received from our guru Donald, not to mention the service on a variety of Star Alliance airlines around the world. Turkish Airlines was our favourite. We’re now starting to think about our next holiday and wouldn’t consider booking anywhere else! Thanks for the amazing service and great price. Talk to you soon,’
Jan and Georgia T., Australia
‘Just wanted to let you know that all went smoothly on my recent trip to London. Dealing with you was efficient and all went well with Malaysian Airlines, including the seating allocation. I have been recommending you to my friends.’
Brian D.
‘Back in November I made initial enquiries for options to travel Business Class tickets from Sydney to London for my 2 daughters. Well, I am writing to personally thank you for the excellent prices and flight options offered. I will admit that I had some doubts booking the tickets from the USA, but after doing some background checks on you, I was much more confident. Etihad Airlines were wonderful, and the ability to lie in a flat bed and sleep made the 24 hour plus trip much more relaxing, and to be met with a chauffer after alighting from each flight was pleasurable. I have already recommended Donald and his Airline Flight Gurus to friends, and will continue to do so whenever I can. This satisfied customer will certainly be back in touch to book our next holiday!’
Peter T., Sydney, Australia
‘Hi, Thanks to Donald and Emma for your assistance with organising my recent travel. I have only good things to say about your service and the flights I experienced. You may recall that I was a little sceptical at first, having never heard of you guys and not initially understanding how you could arrange such cheap luxury travel. However, having completed my travel now, I am a very satisfied customer. Business Class with Singapore Airlines was fantastic, especially on their A380 planes! The service was faultless and the fully flat beds amazing!

I had no issues at all along the way and will definitely like to utilise your services for future travel. I have already recommend/referred you to all my family and many many friends and acquaintances and will continue to do so. Thanks again.’

Daniela G., Sydney, Australia

‘Just a quick line to let you know that my trip went extremely smoothly.
There was no problems at all.’

‘I will definitely be recommending your service to my friends.’

Barry R., Bangkok to Brisbane
‘Hi Donald,
We recently returned from our New York holiday …..it was a great holiday made all the more enjoyable by the well organised flights you booked for us. Everything worked like clockwork… the Virgin Australia flights were great with the seats you booked perfect on both flights out and in….similarly the Delta seats were great also….all this at a fabulous price too. Thankyou so much for handling our booking so expertly and for negotiating a price we were very happy with. We will certainly be in contact when next we need to book a flight.’
Nigel & Gillian H., Newcastle, Australia
‘Donald and his associates at 1st-Travel.com booked all of our flights. I cannot recommend him more highly. They are very legitimate. Fantastic, is all I can say and it make business class travel so affordable.’
Kevin E., Australia
‘Date: Thu, Oct 4, 2012 at 9:04 PM

Hello again Donald and all the 1st-Travel Gurus, Well, these trips of yours are getting better all the time…. !!! The first class trip with Singapore Airlines… Was….well…FIRST CLASS!!!.. From the Sydney check-in to the return SG check in and flights both ways… we had a truly memorable time.
Thanks again for the incredible deals Donald. We look forward to more business with you.’

Louise and Michael T., Australia
Ivor W.
‘Donald the Guru,
Everything has gone perfectly. The LAS to SFO leg and the SFO to SYD United Airlines BusinessFirst legs were both fantastic, went off without a hiccup. We will use your services again, told people on the cruise about your site. See you in the future,’
Mark & Adele A., Sydney, Australia
‘Hi Donald and all your associates at 1st-Travel, just wanted to let you know the flights went fantastically well.Etihad were brilliant!
Thanks again,’
Anton P., Melbourne, Australia
‘To Donald and your Airline Flight Gurus – Thank you for arranging our flight from Perth to LHR. Everything went very well and we were very comfortable flying business class with Thai Airways. I have already recommended you to friends and colleagues and hope they will contact you for their flight plans.’
John M., Perth, Australia
‘Dear Donald the Guru,
We had a great trip and were very happy with all our flights. The connections all went well and we have recommended you to many of our friends and relatives. I must say we did enjoy the Etihad first class lounge in Abu Dhabi and the flight home. It is very seductive and I expect we will always fly at least Business class from now on. I expect to fly from Sydney to Hong Kong in June next year and both Liz and I expect to fly from Sydney to Hanoi in November next year at this stage. We will certainly be calling on you for help at these times. Once again many thanks for making our trip so enjoyable and being so contactable even at uncivilized hours!’
Adrian & Liz W., Sydney, Australia
‘Everything worked as planned on our recent 1st class trip to Europe on THAI, from SYD on 28th April. Their ground handling was superb, and we were treated like royalty at FRA and BKK. My friends, the K’s and the W’s also are appreciative of your service, as per my referral to you. I understand you also booked my friends the O’s recently, and the M’s also following my referral. All worked out great for all of us. So I’ve put some good business towards you in the past year. My wife and I are looking at a trip to Europe either April or October 2014. I’ll get back to you with specific dates when known’
Ken S., Sydney, Australia
‘Hi Donald, Sara, Lori,
Everything went fine – we had a great trip.
I’d be sure to use your services in the future.
Roxana C.
‘Donald and Mark, Thank you so very much – I took a chance on you and I am very pleased that my instincts were correct!! Thank you as this has meant a lot to me. I am eighty in June and my costs are very dear to me Ha! Being on a pension means that life is very restricted and you have done the miracle that I needed – Bless you!’
Audrey J., Brisbane, Australia
‘Hi Donald and Emma, We had a great trip and absolutely no problems with the air travel thank you very much. I have already recommended you to many people and will definitely be using your services next time we fly.
Thank you once again,’
Leigh Ann E., Australia
‘On Tue, Oct 30, 2012 at 1:07 AM,
Hi Donald and all your fellow Gurus,
The trip was absolutely fantastic. The weather was brilliant and all went well. Thank you for your great assistance, all flights went smoothly with the highlight being the trip from San Fran to HKG in first class.
Will be referring you to my clients and will start planning the next trip.
Thanks again.’
Eric A., Australia
‘Dear Donald
I just wanted to say thank you so much for a wonderful trip to the UK. Everything went soooo smoothly I really couldn’t believe it. The first class flights were very good and the price was excellent.
I still don’t know how you managed it all so well. When I next plan to travel to UK maybe next year I will certainly be getting in touch with you and just hoping that you are still at the other end of this line.
Thank you again for all your help and happy holidays to you when they come around’
Moira M., Sydney, Australia
‘Hi Donald and Oliver,
Thank you very much for the recent trip you arranged for me. I had no problems whatsoever and I must tell you that I was extremely impressed with Virgin Airlines. The flat bed was comfortable, the food was very good and the service friendly and caring. I certainly will book with you again and have already recommended you to friends and colleagues. Thanks again as the wonderful travel arrangements from all of your Gurus there at 1st-Travel.com -‘
Wendy J., Australia

‘Hi y’all, I want to tell you about a travel agent I used from the states on our recent trip to Mexico. I´ve been waiting to see how the trip turned out before I recommended him. Since it went off without a hitch, I thought I´d recommend him to you all. He booked us business class seats for HALF PRICE to travel to Mexico. He apparently uses points and then of course charges a fee. None of this is illegal. I can tell you, with a trip as long as ours, it was WONDERFUL to travel business class! The only down side I see is that sometimes he can´t get every connection. So he may offer a trip that feels a bit longer than it has to be. But having said that, and especially on a trip as long as ours was, it was just so great to travel business class! Also you can´t earn points with his system if you are in the frequent flyer plan of the airline you´re flying. ‘

Jill C, Lisbon to Mexico
‘Thank you to Donald the Guru,
We Had a great holiday and the flights were really great all went well and all organised.
Thanks again and now looking towards our Egypt trip.’
Kevin E., Australia
‘Well the flights with Virgin Australia and Delta were fantastic. A huge thanks to Donald, Alisa and the other 1st-Travel Gurus for the bookings made from Brisbane to Las Vegas and return flights. Virgin Australia Upper Class was an absolutely brilliant experience and being able to travel first class for all internal USA flights made life much easier with fast tracking through lines of passengers. I’d thoroughly recommend this service to anyone wanting to treat themselves to a little bit of luxury.’
Jacqui R., Australia
‘Dear Donald and your Airfare Gurus,
We have just completed the1st half of our trip and are now in Bordeaux France.Thank you to you and Sara so much for all your organisation, it all went so smoothly. Thai Airways was excellent. The business class flight with superb service and great food plus the overnight flight in 1st class was terrific. Lufthansa Frankfurt to Paris went without a problem, all my special meal requests were catered for and the luggage was in Paris having been checked in at Melbourne. Will follow up in mid July when we return home.
Many thanks again’
Helen G., Melbourne, Australia
‘Gidday Donald and all the Gurus,
All flights as advertised. All seats allocated as you and your associates had booked. Except Thai had double booked our seats and we were moved upstairs. Even better. Takes for your help.’
Chris L., Australia
‘ hi donald, im in the thai lounge now drinking a red I have my tickets im half shiggered and have an hour to go thank you for your help to make it happen’
Peter B., Australia
‘Thank you for your prompt service, quick replies, and a wonderful trip !’
Adam E., Sydney, Australia
‘Thank you so much. It was a great flight! Best,’
Margie B., Australia
‘Best trip of my life!’
John C., London
‘Great Trip’
Mark B., London
‘Donald, Just like to say thank you for all the flights you got done for my trip. No problems. Had awesome time.’
Lars N., Australia, America, Europe
‘Donald I am back from Europe you had the best package I really enjoyed all the flights. Turkish airlines were by far the best airline. The service and the food the best I have ever had on any airline. It left all the others way behind!’
Nikolaos K., MEL-ATH-MEL
‘Got back to Australia yesterday & the whole trip went flawlessly. All flights were on the books as planned & there were no hitches of any sort. ( VERY different from our last 2 trips with AFG ) I have interested several colleagues in contacting you to see what sort of deal you can do for them , so you may be hearing from them over the next few months. I have told them to tell you I have recommended you to them.

Many thanks for all your help with our trip. We plan to go to Iran in May 2015 & will certainly contact you when the time comes to arrange airfares. With the political situation a little fluid at present, the tour company we are going with will not make a final decision until early 2015 as to whether the trip will definitely be going ahead . We will keep you posted.

Many thanks again,’

‘Once again 1st-Travel has been fantastic. Very helpful and professional.
I have recommended you guys to friends and some have used your services already.
Thanks for everything and when I get home on Friday I’ll start spreading the word even further.
Thanks again’
Cam M., Perth Australia to Los Angeles

Alisa Phillips: A big thank you to everyone at 1st-Travel for all your hard work, the memories we got from this holiday will stay with us well into the future. The trip was really great and I have passed your details to a lot of travelers while we were away.

Arthur & Edwina B., Around the World
‘Hi Donald, just wanted to send a quick note to thank you for all your efforts in the organizing of our flights for our recent trip to USA. As promised, everything ran very smoothly and the service provided on both airlines was great. I certainly would not hesitate in using your services and Virgin Australia again. Regards, Margaret & Stephen’